Guest Reviews

Very efficient and polite. They solved some issues (like a gas furnace problem) quickly, even during the holidays.

The house is very comfortable, with space for everyone.

No matter what time of day I called the office, I always got a friendly person to help answer my questions. HVR stayed in contact throughout our stay and responded quickly to calls and texts. I can't wait to book through HVR again.

From the moment we arrived at the property, everything was set up to make us feel welcome and invited. The property was clean and had everything we needed to make our 5 day trip in Highlands incredible. Thank you!!

Excellent

Great Property and Management Company I highly recommend!

Your team was responsive and helpful.

Our stay was wonderful due to both the house itself and also the outdoor activities readily available

With all the COVID mandates, we were glad to have a no-contact experience. The key code door, the texting and email messages were thorough and completely helpful. Thank you.

Our stay was an anniversary and birthday getaway. It was the perfect place to be and we enjoyed our stay very much. Thank you.

Team members including David were always accessible to accommodate our needs during our stay.

Wonderful place! We had an amazing time during our family vacation in Highlands staying at the cabin. Great location, close to town. Beautiful place! Would return. Thank you!!!

Perfect

Home as beautiful inside & out. Loved all the windows & decks that led to breath taking view. Plus by renting, you dont have the maintenance, property taxes , etc. Just rent .Enjoy. Let the owner take of the rest

Team members were great to work with.

One of the nicest properties we have stayed in on a vacation.

I had contact with only two members of your team, but both were extremely helpful and gracious. The first was the person who found us the house we ultimately rented. My wife dealt with her during the process of locating a house. My wife called on the Tuesday of Christmas week, I believe, when our previous plan to stay near Highlands fell through. What a predicament! From what I was able to observe, your representative became devoted to finding us a place. Later, I spoke to her on a couple of occasions to follow up with the rental details, the paperwork, and the procedures for getting into the house. She was extremely pleasant and efficient. The other person I spoke with was the woman who was on "night duty" when I had a problem getting into the house (described in an earlier comment). She returned my call within approximately 10 minutes, which I thought was quite prompt. She, too, was very pleasant and motivated to assist, offering to stay on the line until we successfully dealt with the gate to the complex and entered the house, itself.

I don't think I have much more to add to what I've written above. I typically do not respond to survey requests such as yours. In this case, however, your company saved me from a Christmas disaster and helped deliver a Christmas we will always cherish. Thank you!

5 star service and communication!

We had a really nice time and the kids were able to enjoy the snow during our visit.

I found your staff to be friendly and responsive. At my request a decorated Christmas tree was in the house upon our arrive and it was beautiful. I was very grateful for that added touch.

The house was perfect for our family of 9 adults and 2 little ones

We enjoyed our stay in suite 2 Black Bear. It was well maintained and cute and was an easy walk to shopping and restaurants. Bonus that this suite allowed our dog Charlie to be with us. He approved as well!