FREQUENTLY ASKED QUESTIONS about the Highlands Food & Wine Festival


FREQUENTLY ASKED QUESTIONS about the Highlands Food & Wine Festival 
Coming to Highlands, NC on November 8-11th
IS HIGHLANDS FOOD & WINE FESTIVAL 21 AND UP?
All Highlands Food & Wine events are 21 and up.  Valid ID is required at all events. If we cannot verify your age, you will not be allowed into the festival. Anyone under the age of 21 will be stopped at the gate, refused entry and passes will not be refunded. Please don’t bring infants, small children in child carriers, or strollers, as they will not be permitted entry.

CAN I PURCHASE A WEEKEND PASS?
All events for Highlands Food and Wine Festival 2017 are a la carte. You must purchase a ticket for each event you would like to attend.

CAN I PURCHASE A TICKET FOR A FRIEND/AS A GIFT?
Sure! Please include their email address to allow them to receive all important information!

CAN I RECEIVE A REFUND IF I HAVE BOUGHT A TICKET AND CANNOT ATTEND THE EVENT?
Unfortunately, Highlands Food and Wine Festival has a no refund policy. You are more than welcome to attempt to sell the tickets to a friend or on the Highlands Food & Wine Ticket Exchange page. Make sure those you have sold your tickets to have the email confirmation receipt that the festival sent you. They will need this to pick up the tickets.

WHAT IF I STILL NEED MORE INFORMATION?
For the up-to-the-moment event updates and to give yourself a primer look at everything the festival has to offer, please join the mailing list here.  For specific questions, contact the festival using the email addresses above. For any questions specific to your ticket purchase, please contact [email protected]

WHEN AND WHERE DO I GET MY TICKETS/WRISTBAND?
All wristbands will be picked up at the box office (163 Wright Square, Main Street, Highlands, NC) the week before and during the event. You will be asked for your photo ID or verification of purchase (receipt sent to you via email after purchase) when picking up your tickets at the box office.

CAN I PICK UP MY FRIENDS’ TICKETS WHEN I GET MY OWN?
Yes. You will be asked for your photo ID or verification of purchase (receipt sent to you via email after purchase) when picking up your tickets at the box office. If you are picking up tickets for friends, you must have a print out or digital verification of every ticket not under your own name.

WHAT DO I DO IF I LOSE MY WRISTBANDS/TICKETS, WANT A REFUND, ETC?
Treat your wristband like cash. All passes to Highlands Food & Wine are non-refundable, non-transferable and will not be replaced if lost or stolen. All wristbands must be worn and displayed in clear sight at all Highlands Food & Wine events. Please do not remove Highlands Food & Wine wristband the duration of your visit and do not remove your wristband until you plan to leave the event for the final time.

HOW DO I PUT ON MY WRISTBAND?
*NOTE: Handle your wristband carefully to assure you don’t pull the sliding lock (black plastic piece) closed before you put it on for the event. These wristbands MUST be worn at the event.
* Do not cut the ends of the wristband. This will void the wristband & it cannot be replaced.
Treat your wristband like cash – lost, stolen, tampered with, and/or confiscated wristbands will not be replaced!
Place wristband around wrist
Hold two loose ends of band tight
Move the sliding lock toward your wrist until there is a “two finger” space between the lock and your wrist.
4. Keep wristband on until the end of the event and do not play with the sliding lock to keep a comfortable fit.